Senior Airport Services Agent

Company: Qatar Airways
Location: Washington
Posted on: April 28, 2025

Job Description:

Job Description - Senior Airport Services Agent (219788)Job PostingApr 23, 2025, 6:58:46 PM -Primary LocationWashington - IADUnposting DateMay 7, 2025, 8:59:00 PMDescriptionWe are currently recruiting for a Senior Airport Services Agent at IDA, Dulles, Virginia.You will be responsible for providing quality service to passengers regarding check-in, boarding, special services, lounges, and baggage services, ensuring compliance with QR's commercial and safety standards and procedures, and handling passengers and baggage consistently.Specific accountabilities include:

• Constant liaison with Check-in, transfer desk, and related areas for smooth passenger acceptance.
• Coordinate with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct arriving/departing passengers to areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
• Assist duty officer with handling company materials and records.
• Coordinate with GHA for quick processing of hotel and transfer passengers.
• Work with GHA to ensure smooth passenger handling.
• Assist passengers with entry requirements, visas, residence permits, etc.
• Ensure passengers are smoothly assisted through airport facilities.
• Perform other related duties as assigned to ensure efficient operation of the work unit.Join an extraordinary teamWe offer opportunities for growth and development in a dynamic environment. Be part of our future and build the career you desire within an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.Together, everything is possible.Qualifications

• Experience in customer service and at least 1 year in Airport Operations with a leading airline.
• High energy and a positive attitude are essential in this high-pressure environment.
• Knowledge of DCS and ticketing is advantageous.
• Willingness to work shifts.
• Strong knowledge of Amadeus is preferred.
• High school diploma or equivalent.You must be authorized to work legally in the USA. This position is not eligible for visa sponsorship.
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Keywords: Qatar Airways, Columbia , Senior Airport Services Agent, Sales , Washington, Maryland