Support Desk Technician
Company: SYSARC INCC
Location: Rockville
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Support Desk/NOC Technician We
are a fast-growing Managed Service Provider in the DC area looking
for experienced Support Desk Technicians to join our team. We are a
small company with a diverse staff, a unique culture promoting
teamwork and customer service, who specialize in aligning
technology with the business needs of our customers. The ideal
candidate has 3-5 years of tier II or higher technical experience,
and a proven track record of excellent customer service. We are
looking for somebody who is organized and enthusiastic about
implementing our process to create a successful, efficient
environment for our customers to operate. ? Salary Benefit
Information - Health, Vision, and Dental plans - 401k Company Match
- 2 Weeks Paid Vacation - Certification & Training programs ?
Primary Responsibilities - Provide excellent customer service and
desktop support to the end user’s satisfaction - Work with
teammates to maintain or exceed appropriate desktop support
standards to various sets of enterprise-level clients - Provide
technical assistance and support for incoming tickets (reactive)
received through the ticketing system (ConnectWise) or over the
phone. - Meet or exceed baseline metrics for reactive support -
Carry out & document troubleshooting steps to resolve problems. -
Resolve technical problems with Local Area Networks (LAN), Wide
Area Networks (WAN), - VPN and other systems. - Document internal
procedures and processes, and create “how-to” write-ups and upload
on the internal documentation tool. - Assist with onboarding of new
users remotely. - Remote setup of new/old PCs and deployment for
our clients using standard hardware, images, and software. - Help
end-users configure email on their smartphones. - Active Directory
and Exchange/Office365 troubleshooting/add/changes on clients’
servers. - Be available for the After-hour On-Call schedules
including 1 weekend every 8 weeks. ? Key Competencies - Soft Skills
– Organization and effective communication are critical. -
Teamwork, Customer Service, and an innate desire for constant
improvement. - Technical Skills – the applicant should have at
least the below certifications: - Network - MCP - Ideally seeking
applicants with one of the following: - CCNA - MCSA - Familiarity
with ConnectWise or comparable ticketing system - Ability to
troubleshoot/support Mac/Apple products - Experience supporting
with Microsoft Office 365 Please respond to this ad with a cover
letter, your resume, and your favorite joke to be considered for
the position. Company Description SysArc is a leading IT Managed
Services and Cyber Security Services Provider, we have been helping
our clients manage their IT to unleash the value in their
organization for 20 years. We were recognized as among the 25 top
places to work in the DC area, our commitment to our employees and
our customers is our top priority! Company Description SysArc is a
leading IT Managed Services and Cyber Security Services Provider,
we have been helping our clients manage their IT to unleash the
value in their organization for 20 years. We were recognized as
among the 25 top places to work in the DC area, our commitment to
our employees and our customers is our top priority!
Keywords: SYSARC INCC, Columbia , Support Desk Technician, IT / Software / Systems , Rockville, Maryland
