Tier 1 Help Desk Support

Company: Mission First
Location: Annapolis Junction
Posted on: April 1, 2026

Job Description:

MUST BE U.S. CITZEN MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. Requirements Must be U.S. Citizen Must have active TS/SCI with Poly Must have certification DoD 8570 IAT Level 1 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Desired: Experience in ticket management system like SupportIT and Service now Unix experience is not required but is a plus. Salary Description $70,000-145,000

Keywords: Mission First, Columbia , Tier 1 Help Desk Support, IT / Software / Systems , Annapolis Junction, Maryland