Service Advisor

Company: Wright Manufacturing Inc
Location: Frederick
Posted on: July 11, 2025

Job Description:

Description: Are you customer oriented? A problem solver? Interested in how things work? Then give us a look Wright Manufacturing, a leader in the design and building of commercial lawn equipment, has a great opportunity to be part of our Service Team, interacting with our customers daily. The Service Advisor serves as a vital cross-functional team member responsible for delivering comprehensive support across product servicing, technical assistance, warranty administration, dealer training, and customer relations. This role ensures a high standard of service and satisfaction for distributors, dealers, and end-users while upholding Wright Manufacturing's values of innovation, reliability, and customer-focused solutions. A key focus of this role includes supporting the deployment and maintenance of autonomous commercial mowing products. Essential Responsibilities of Service Advisor: · Deliver responsive technical support via phone, email, and social media, with a focus on autonomous mowing systems · Troubleshoot mechanical, electrical, and digital issues for end-users, dealers, and distributors · Maintain professionalism during challenging interactions while resolving service and warranty inquiries · Assist in processing warranty claims and tracking service trends · Support the creation of technical documentation and training materials specific to autonomous products · Help train and guide dealers on installation, diagnostics, and service best practices for autonomous mowers · Occasionally participate in field events and product rollouts related to advanced and smart technologies Requirements: Qualified candidates for the role of Service Advisor should be able to demonstrate: - Proficiency in diagnosing mechanical, electrical, and hydraulic systems - Strong technical writing and instructional content development - Excellent interpersonal and communication abilities - Critical thinking and structured problem-solving capabilities - Strong time management and organizational skills - Experience in product support or technical service environments - Familiarity with autonomous systems, sensors, and robotics (preferred) - Ability to work effectively both independently and collaboratively - Proficiency in Microsoft Office Suite; CRM/ERP experience is a plus Bilingual (Spanish/ English) skills are advantageous Work Environment & Physical Demands - Combination of office, production floor, and occasional outdoor environments - Mixture of desk-based work and light physical tasks (e.g., filing, lifting parts or tools up to 50 lbs.) - Use of standard office and service shop equipment Position Type and Schedule - Full-time position; flexible 8-hour workday, Monday-Friday, between 7:00 AM and 7:00 PM - Occasional travel required (e.g., dealer site visits, trade shows, industry events) Education & Experience Requirements - Highschool diploma or GED required, associate's degree in related field preferred - 1-3 years of experience in technical support, product service, or dealer-facing role - Experience with commercial power equipment and autonomous technologies is preferred Wright Manufacturing is proud to offer our Service Advisors the following benefits: · Medical, Dental and Vision Insurance · Company Paid Life Insurance and long term disability · Health Savings Accounts/Flexible Spending Accounts/Dependent Care Savings Accounts · 401(k) with a company match of up to 4% of your contribution with full vesting upon eligibility · Paid Leave accrued based on hours worked at approximately 120 hours per year · 8 PAID Holidays · Voluntary Short-term Disability and Supplemental Life Insurance · Weekly pay checks Starting Wage: Starting at $23 per hour, commensurate with experience Reports to: Service Manager Due to the volume of applications received only those applicants identified for the interview process will be contacted. We work hard and care deeply. Why? Because quality matters. Our customers depend on our team to build a quality product. At Wright Manufacturing, Inc. we are “More than just a mower”… Find out why at www.wrightmfg.com WMI is an Equal Opportunity Employer PM21 PI06bdadbccf02-37156-37866138

Keywords: Wright Manufacturing Inc, Columbia , Service Advisor, Engineering , Frederick, Maryland