Visitor Services Associate

Company: HILLWOOD MUSEUM
Location: Washington
Posted on: April 3, 2026

Job Description:

Job Description Job Description About the Job: As a member of our Visitor Services team, you will be deeply involved in the mission of Hillwood Estate, Museum & Gardens. We welcome over 100,000 visitors a year, this role is often the first impression visitors have of Hillwood. This role is primarily responsible for managing all front desk interactions, which includes providing a warm welcome to visitors, completing all ticketing transactions, entering visitor information in our database (tessitura), selling memberships, and providing a high-level overview of Hillwood. The Visitor Services Associate role also provides customer service in our back office by responding to phone inquiries and emails. Each member of the visitor services team also has special projects which pertain to various finical and attendance reporting, including opportunities to work in cross-departmental teams. Our Visitor Service Associates also work closely with Visitor Service Volunteers to ensure a fabulous experience for our visitors. This role is located fully on our campus in NW D.C. Remote work is occasional and may be permitted a few times a year. The Visitor Services Associate works from 9:15 a.m.-5:15 p.m. Saturday, Sunday, and Tuesday. This position is compensated at $20.18/hr About You: You’ve been in similar roles long enough to understand the level of detail and care that goes into each visitor interaction. You have developed the customer service and interpersonal skills needed to efficiently run a front desk. You’ve had experience working in with ticketing systems or CRMs. You have demonstrated experience of communicating in fast-paced settings and with diverse audiences. You have a passion for museums and for optimizing the visitor experience. About Us: Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post. We Offer: A fabulous work culture that inspires your best work. Support for career development with internal and external opportunities to learn and grow. Retirement Savings Plan. Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service. Metro commuter benefits of up to $50 per month. Mental wellness support. Discounts in the shop and Merriweather Café. Free admission to the museum and festival days. Casual Monday. Free on-site parking. Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice.

Keywords: HILLWOOD MUSEUM, Columbia , Visitor Services Associate, Customer Service & Call Center , Washington, Maryland