Automotive Service Advisor

Company: Paul Campanella's Auto Centers
Location: Wilmington
Posted on: February 13, 2026

Job Description:

Job Description Job Description At Paul Campanella's Auto Centers, we are seeking a dedicated Automotive Service Advisor to join our team. This role offers a fulfilling opportunity for someone passionate about the automotive industry and eager to provide exceptional customer service. We provide a supportive work environment, competitive benefits, and a path for career advancement. Role Overview The Automotive Service Advisor serves as the main point of contact between our customers and the automotive service team. The Advisor is responsible for coordinating vehicle service and repair needs while providing an outstanding customer experience. This role requires a blend of technical knowledge, problem-solving skills, and customer service excellence. Key Responsibilities Greet and assist customers actively and efficiently in our service center. Communicate effectively with customers to understand their needs and vehicle problems. Coordinate with technicians to diagnose vehicle issues and estimate repair times and costs. Order parts necessary for vehicle repairs Present and explain detailed service and repair options to customers, ensuring transparency and trust. Monitor the progress of vehicle repairs and update customers accordingly. Maintain detailed records of service and repairs performed. Ensure customer satisfaction and resolve any service-related concerns promptly. Participate in continuous training to stay updated on automotive advances and customer service strategies. Qualifications and Requirements High school diploma or equivalent; further education or ASE certification is a plus. Previous experience in an automotive service advisor role or a related field is preferred. Strong understanding of automotive parts, services, and repairs. Excellent communication and interpersonal skills. Proficient in using computerized systems for scheduling and invoicing. Strong organizational skills with the ability to multitask in a fast-paced environment. Valid driver's license and clean driving record. Why Join Us? We pride ourselves on our team-oriented culture, where every team member's contribution is valued and rewarded. Joining Paul Campanella’s Auto Centers offers the potential for personal and professional growth in a rewarding career. Employee Benefits Competitive compensation packages. Comprehensive health, dental, and vision insurance. 401K retirement plan with company matching. Paid vacation, holidays, and PTO. Opportunities for ongoing training and development. No weekend shifts, promoting work-life balance. Work Hours and Compensation This is a full-time role, Monday through Friday, 7:30 AM to 5:00 PM. Compensation is based on experience, ranging from $60,000 to $100,000 annually. About Us At Paul Campanella’s Auto Centers, we are more than just a repair shop. We are committed to fostering a team environment where each employee can flourish. Our values of professionalism, accountability, integrity, quality, and innovation drive everything we do.

Keywords: Paul Campanella's Auto Centers, Columbia , Automotive Service Advisor, Customer Service & Call Center , Wilmington, Maryland