Entry Level Customer Success Opportunity

Company: Year Up United
Location: Wilmington
Posted on: January 29, 2026

Job Description:

Year Up is seeking an Entry Level Customer Success Representative to join our passionate team dedicated to bridging the opportunity divide for young adults. In this role, you will be a fundamental part of our mission, ensuring that every student and partner experiences the best possible service and support. Your primary focus will be on providing exceptional customer service, guidance, and support to both our students and business partners. This role offers the opportunity to make a significant impact on people's lives while working in a dynamic and supportive environment. Act as the first point of contact for students and partners, addressing their queries and concerns promptly. Document and manage customer service cases and follow up until resolution. Participate in training sessions to remain up-to-date with the curriculum and partnership programs. Provide feedback from students and partners to ensure continuous program enhancement. Collaborate with different departments to facilitate a seamless experience for all stakeholders. Strong interpersonal and communication skills Ability to handle stress and manage conflicts Basic technical proficiency with CRM software Problem-solving skills Empathy and ability to connect with diverse groups Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service certification (e.g., HDI Customer Service Representative, Certified Customer Service Professional (CCSP)) is a plus.

Keywords: Year Up United, Columbia , Entry Level Customer Success Opportunity, Customer Service & Call Center , Wilmington, Maryland