Manager, Product Management- External Affairs - Capital One
Company: Capital One
Location: Arlington
Posted on: May 8, 2024
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Job Description:
Center 2 (19050), United States of America, McLean,
VirginiaManager, Product Management- External AffairsExternal
Affairs (EA) works with external and internal stakeholders to
create a world of greater socioeconomic opportunity through
advocating for an inclusive society, building thriving communities,
and creating financial tools that enrich lives. Our teams include
Communications, Community Impact and Investment, Community Finance,
CRA Strategy and Program Management, Government and Political
Affairs, Regulatory Relations, and Strategy and Engagement. Through
our teams, we have access to a diverse group of motivated
changemakers similarly focused on the ingredients for a better
future. The EA Strategy and Engagement (EASE) team leads
substantive and significant projects and activities to deliver
value across the department and the company. Our work is diverse
and wide-ranging, but focused on providing material support to the
mission, identity, and strategic goals of the enterprise. Joining
this team will challenge and diversify your purpose and
perspectives. Our work isn't easy and the bar is high, but the
impact of success will be far-reaching and tangible. Product
Management at Capital One is a booming, vibrant craft that requires
reimagining the status quo, finding value creation opportunities,
and driving innovative and sustainable customer experiences through
technology. We believe our portfolio of businesses and investments
in growth and transformation will result in a company with the
scale, brand, capabilities, talent, and values to succeed as the
digital revolution transforms our society and our industry. In this
role you will be working on a team that is truly changing banking
for good, driving Product decision-making and tech delivery for
Capital One's External Affairs compliance, story-telling and
philanthropic strategies as part of the External Affairs Strategy
and Engagement (EASE) product team. You will have the opportunity
to help guide the team through massive changes in regulatory
requirements, customer experience, process upgrades, and technology
modernization while maintaining Capital One's exceptional
regulatory record. Your primary focus will be on technology as a
primary component of a broader investment in modernized EA
architecture that will enable multiple intent areas long-term. In
this role, you'll be expected to demonstrate proficiency in four
key areas: Human Centered You'll lead sourcing and synthesis of
customer discovery efforts to understand customer and user needs to
drive the long term vision for your product You'll turn these
customer insights into actionable strategies that will define the
priorities for your team and rally your stakeholders to your vision
Business Focused You'll own and prioritize the mid-term (0-12
months) product roadmap to deliver on business outcomes, working
closely with a cross-functional team to ensure that all the right
resources are aligned to ensure that you and your team will be
successful You'll define OKRs and KPIs for your product and will be
responsible for measuring and tracking to those metrics, with an
eye to adjusting and refining your roadmap as the data dictates
Technology Driven You'll have an end-to-end understanding of your
product and how it fits into the larger ecosystem to be able to
anticipate impacts from changes in other parts of the business
You'll work closely with tech leadership and architecture to
understand the tradeoffs of technical decisions and how they impact
the ultimately customer experience your team will deliver while
always looking to ensure you're using the best tool for the job
Transformational Leadership You'll rally your teams and senior
stakeholders to your product vision and proactively leverage
relationships throughout the ecosystem to align to your vision and
influence prioritization across partner teams You'll integrate
requirements and objectives from multiple stakeholders to ensure
alignment and solid decision-making We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid
to blurt out your crazy idea or follow an email chain for weeks to
find someone with an answer. Comfortable with ambiguity, a hunger
to learn and a seeker of new challenges. Communicator & Influencer.
You can communicate complex ideas clearly regardless of your
audience. Our team knows their priorities and why they're doing
what they're doing. You always can rally associates to work with
you. Impact-driven. You dream big. You desire to make the world a
better place, and you get energy from working with others with
similar passions to accomplish big, bold goals. Do-er. You're
biased toward action, you try things and sometimes you fail. You
can get around roadblocks and stay focused on your goals. You're
well organized, able to multitask and able to prioritize your work.
Passionate & Customer Focused. You care about growing others and
bringing them together around what's possible. You get a thrill
from the journey of building and shipping products, and you have a
desire and ability to connect with our external or internal
customers to fully understand their needs. Learner. You have an
appetite to learn new things or new technologies all while
exhibiting humbleness when the time comes to ask for help. Team
Player. You enjoy working with diverse people and driving the team
toward a common goal. You have the ability to put the team before
yourself and establish long-lasting relationships. Mission-driven.
This role is centered around Capital One's philanthropy and
community investments, and your deep passion for investment in
local communities is an asset. Risk-focused. The ultimate consumers
of this work are our regulators and the OCC, so you understand that
deliverables must include quality controls, accuracy, and audit
readiness. Basic Qualifications: Bachelor's Degree or military
experience At least 3 years of product management experience or at
least 3 years of experience in product design, agile delivery,
business analysis, data science, or software engineering Preferred
Qualifications: Bachelor's Degree in Computer Science or
Engineering MBA or Master's degree 2+ years of experience in Agile
product management At this time, Capital One will not sponsor a new
applicant for employment authorization for this position. Capital
One offers a comprehensive, competitive, and inclusive set of
health, financial and other benefits that support your total
well-being. Learn more at the Capital One Careers website.
Eligibility varies based on full or part-time status, exempt or
non-exempt status, and management level. This role is expected to
accept applications for a minimum of 5 business days.No agencies
please. Capital One is an equal opportunity employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex
(including pregnancy, childbirth or related medical conditions),
race, color, age, national origin, religion, disability, genetic
information, marital status, sexual orientation, gender identity,
gender reassignment, citizenship, immigration status, protected
veteran status, or any other basis prohibited under applicable
federal, state or local law. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City's Fair Chance Act;
Philadelphia's Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries.If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Columbia , Manager, Product Management- External Affairs - Capital One, Accounting, Auditing , Arlington, Maryland
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